FAQ

Are the products listed on rubago.com authentic? 

Yes, rubago.com is an authorized reseller and guarantees the authenticity of all products purchased on our website or other associated sales channels.

Who can I contact to enforce the warranty on the watches?

Once a watch is purchased, you can contact any official dealer of the brand. You will need to provide the warranty certificate that comes with the watch and proof of purchase.

How long will my order take to arrive?

Please refer to our Shipping Policy

Can I track my order?

Yes, if you need to track your order, simply send us a message and we will send you a tracking number.

What if I want to return an item?

Please refer to our Refunds and Return Policy.

How can I get in touch if I have a problem with my order?

There multiple ways you can contact us:

  • Contact us through the Get Help page
  • Use the live chat on our website. It usually located at the bottom right corner of the home page.
  • Drop us an email to support@rubago.com

How can I pay for my order?

We accept payment from all major credit cards (VISA, MasterCard, American Express) and PayPal

Will my order arrive all in one parcel?

In most cases, yes. However, in rare occasions we ship from multiple warehouses and you may receive your order in multiple parcels.

How can I stay in the loop about special offers and deals?